Presbyterian | Fall 2021 | Your Story

Your story Fall 2021 INSIDE Baby Bonus Program 3 Our team is on your side 4 Centennial Care for Native Americans: 1-888-977-2333 Presbyterian does its best to guide members to their best health. One of the ways we do this is through care coordination. Care coordination is a service that Presbyterian offers for members with chronic long-term, complex, or behavioral health needs. The level of care coordination is based on the member’s healthcare needs. Care coordinators work with the member, their family or support system, and their provider to help members get the care they need when they need it. Care coordinators live and work around the state of New Mexico. They learn and respect our members’ communities, cultures, and beliefs, and they work with them to create goals that meet their needs. Care coordinators also help members: ● Coordinate a discharge to home if they are in a hospital, skilled nursing facility, or rehabilitation center ● Find medical, behavioral, and social services in their area ● Get the covered services they need ● Stay in their home and live on their own as much as possible Care coordinators also speak with the member’s provider to make sure they are getting the correct medication. They can also refer members to Community Health Workers or Community Health Representatives for help. If you would like help or to make a self-referral, please call Presbyterian’s Care Coordination Department at (505) 923-8858 or 1-866-672-1242 . Care coordination: Guiding members to their best health Presbyterian Health Plan, Inc. P.O. Box 27489 Albuquerque, NM 87125-7489 www.phs.org Important plan information Standard U.S. Postage PAID Presbyterian Health Plan NACC