Yourstory Spring 2023 INSIDE Mental health crisis help 2 Grocery shop like a pro 3 Centennial Care for Native Americans: 1-888-977-2333 Presbyterian Health Plan, Inc. P.O. Box 27489 Albuquerque, NM 87125-7489 www.phs.org Important plan information Standard U.S. Postage PAID Presbyterian Health Plan NACC for Native American communities Native American Centennial Care members can get services at an Indian Health Services (IHS) or Tribal Health Care facility as well as from the Presbyterian Health Plan network of providers. We include the most current lists of providers and facilities in the Presbyterian Centennial Care network in our online provider directory. Your health plan materials are the best source to help you understand your covered services and providers. To help you find the right Presbyterian Health Plan provider in your plan, log in to your myPRES account. Once logged in: ● Select “Care Team” from the “MyHealthPlan” menu bar. ● Select “Care Team Resources” from the left menu. ● Select “Provider Directory.” Now you can browse providers by name, gender, location, or medical specialty. If you prefer not to log in to your myPRES account, please visit our Presbyterian Health Plan Directory page at How to find a provider Create a myPRES account Signing up for myPRES is quick and easy. You can sign up at https://mypres.phs.org/Pages/ registration.aspx. As a myPRES user, you also have secure online access to manage your health. www.phs.org/tools-resources/ member/Pages/php-directory .aspx and search for providers and services listed under the “Just Visiting” section. We do not list IHS or other tribal facilities in the provider directory. Please contact your local IHS or tribal facility for more information.
2 Mental health is an important part of suicide prevention. Native Americans have disproportionately higher rates of health disparities, including mental health and harmful experiences. It is important to know that we can all help prevent suicide. It is important to know the warning signs and risk factors that might make someone consider suicide. People may be going through hardships and talking about being a burden, pulling away from others, and talking about suicide. These are signs that help is needed, and we can all take action. To learn more about risk factors and warning signs, visit www.988lifeline.org/ how-we-can-all-prevent-suicide. 988 Suicide & Crisis Lifeline The 988 Suicide & Crisis Lifeline is giving Native American members another resource to help people of all ages get the help they need with mental health and suicide prevention. People are able to call, text or chat 988 anytime of the day to connect to a local crisis center. Please reach out to 988 if you are: ● Feeling sad, confused, or angry ● Worried about your safety or someone you know ● Worried about alcohol or drug abuse ● Need details or referrals for local community services ● Need someone to talk to You can help save a life. Crisis centers give support at crucial moments. Know what resources are at hand, and don’t be afraid to talk about it. Every person has a role in making it known and helping people in need. For more about suicide prevention, please visit www.988lifeline.org. Native American Consumer Advisory Board Presbyterian’s Native American Affairs Team hosts Native American Consumer Advisory Board (NACAB) meetings to help us better serve Native American members and communities. While these are NOT formal board meetings, they are excellent opportunities for our members to learn about services and benefits available as a Native American Centennial Care member. These meetings rotate around Native American communities throughout the state, allowing for different members to attend each quarterly meeting. These meetings also allow attendees to provide feedback, ask specific questions, and have direct communication with various health plan departments and Native American Affairs. Native American Consumer Advisory Board meetings will be hosted virtually using call-in or online services until further notice. If you are interested in attending or for more information, please call our Native American Affairs at (505) 228-1191. Mental health and suicide prevention
www.phs.org/centennialcare 3 Budget-friendly grocery visits Have you changed your grocery shopping habits in the face of rising food prices? You might find that it’s not always easy to eat healthy on a limited budget. By making strategic changes to how you approach this household chore, you can stock your fridge and pantry with healthy foods and still save money while doing it. Start by following these five tips. 1. Plan ahead. This first step is perhaps the most important. Take stock of what you have at home so your produce doesn't spoil and your pantry items don't expire before you use them. Look at the upcoming week and think about how much time and energy you'll have to cook. Then plan out menus, and include days for leftovers. 2. Make a shopping list and stick to it. Always have your grocery list on hand, either on paper or on an app. That way you can add items as you go about your day. When you go to the grocery store, only buy what’s on the list. Don’t go to the store when you’re hungry, so it’s easier to avoid pricey impulse items like junk food. 3. Look for sales and coupons. Talk to friends and neighbors about where they shop to scout out the best deals. Then join the free store loyalty programs and stay updated on sales and coupons. Keep in mind that it may be most cost-efficient to stock up on certain items, such as paper products or meat, at different stores. 4. Go meatless. Reducing your meat intake is great for your wallet, your body, and the planet. Start with one dinner a week. Mix in vegetarian recipes to make it fun! 5. Drink more water. Not only does water have zero calories, it helps your body perform at an optimal level. It also costs much less than sugary drinks like soda and juice. Drinking water can help your waistline and your wallet. Sources: Academy of Nutrition and Dietetics; U.S. Department of Agriculture Native American households who live on Qualifying Tribal Lands may get a discount on internet services through the new Affordable Connectivity Program (ACP). The ACP is helping Native American households cover the cost of their internet. Native Americans who are eligible for the ACP live on Qualifying Tribal Lands and are enrolled in one of the assistance programs below: ● Bureau of Indian Affairs General Assistance ● Tribal TANF ● Food Distribution Program on Indian Reservations ● Tribal Head Start (income-based) Households that qualify can get: ● Up to a $75 discount per month on internet service and ● A one-time discount of up to $100 for a laptop, tablet, or desktop computer (with a copayment of more than $10 but less than $50) The ACP discount is applied through the internet provider. It is not a check that is sent to households. The ACP is limited to one monthly service discount and one device discount per household. For more about the ACP, please visit the FCC website at www.fcc.gov/acp. Save money on your internet service bill
Your Story is published for members of Presbyterian Health Plan, Inc., and Presbyterian Insurance Company, Inc. Information in Your Story comes from a wide range of medical experts. Models may be used in photos and illustrations. If you have any concerns or questions about specific content that may affect your health, please contact your healthcare provider. Such services are funded in part with the State of New Mexico. YourstoryP.O. Box 27489 Albuquerque, NM 87125-7489 www.phs.org Managing editor: fluentqc@phs.org 2023 © Coffey Communications, Inc. All rights reserved. SPRING 2023 for Native Americans MPC012303 Centennial Care #6004 Like us on Facebook Facebook.com/PresHealth The Native American team is here to help you: ● Answer benefit questions ● Find the resources you might need ● Teach you about the services you can access through Presbyterian Centennial Care ● Enroll those who might want to join Presbyterian Centennial Care ● Teach you about providers available in New Mexico ● Assist you with applying for the Traditional Medicine Value Added Service ● And much more Contact us: Scott Atole, Director, Native American Affairs Email: satole@phs.org Phone: (505) 228-1191 Loren Allison, Relationship Executive, Provider Network Operations Email: lallison3@phs.org Phone: (505) 923-8289 Mellisa Logg, Supervisor of Education & Outreach, Government Programs Email: mlogg@phs.org Office phone: (505) 923-5377 Mobile phone: (505) 589-8019 Jennifer Sandoval, Tribal Liaison (Albuquerque area), Government Programs Email: jsandoval8@phs.org Office phone: (505) 923-8487 Mobile phone: (505) 415-2989 Charlotte Jameson, Tribal Liaison (Albuquerque area), Government Programs Email: cjameson@phs.org Mobile phone: (505) 554-8935 We’re here for you In addition to your Native American team, you also have our Presbyterian Customer Service Center (PCSC). We know that you need information about healthcare that is just for you. That is why we are here! The PCSC staff is located in New Mexico and can answer any of your questions in English, Spanish, Navajo/Diné, and other languages. They can help you: ● Find community resources ● Connect with a care coordinator ● Get transportation — we have Native American transportation providers who know our community and can give you rides to your medical and mental health appointments to and from Tribal areas. ● Understand your benefits ● Find translation or interpreter services You can reach our PCSC Monday through Friday, 8 a.m. to 6 p.m. Mountain Standard Times at: (505) 923-5200 or 1-888-977-2333 (toll-free), TTY users: 711 Navajo/Diné members: (505) 923-5157 or 1-888-806-8793 (toll-free) Email: info@phs.org For additional resources, you can go to Share New Mexico, New Mexico’s largest resource directory. Find resources by location or topic (food, clothing, shelter). Learn more about Share New Mexico by going to www.sharenm.org. Learn more about Share NewMexico by going to www.sharenm.org. You have a team behind you!
Presbyterian Health Plan, Inc. P.O. Box 27489 Albuquerque, NM 87125-7489 www.phs.org Important plan information CC Standard U.S. Postage PAID Presbyterian Health Plan INSIDE How to stay active daily 4 Pregnancy Passport program 6 Yourstory Spring 2023 En español: Si usted desea obtener este boletín en español, llame al (505) 923-5200 o al 1-888-977-2333. There is a new program that may help you save money on your internet service bill. The Affordable Connectivity Program (ACP) will help families with the cost of home internet services. Eligible people can get up to a $30 discount a month. Are you eligible? There are many ways that you may be eligible. A household whose income is at or below 200% of the Federal Poverty Guidelines is eligible. Also, a person is eligible if: ● They got a Federal Pell Grant during the current award year; or ● They meet the criteria for a participating provider’s existing low-income internet program; or ● They are part of a federal assistance program like Medicaid, SNAP, WIC, and others; or ● They are part of an assistance program and live on Qualifying Tribal Lands. For a full list of eligibility criteria, please visit www.fcc.gov/acp. How to enroll Eligible households must submit an application and contact their preferred participating provider to choose a plan and have the discount applied to their bill. This is not a check that is sent to the household. Please note that not all internet service providers are a part of the ACP and some may have another application for you to complete. For a list of participating providers, please visit www.fcc.gov/ affordable-connectivity-program-providers. Save money on your internet service bill
2 It’s time to renewMedicaid and SNAP It is that time of the year. Every person who is enrolled in Medicaid and/or SNAP will need to renew when the New Mexico Human Services Department (NMHSD) sends notice. There are three steps to renew: 1. Update your contact information. Go to www.yes.state.nm.us/yesnm/ home/index to update your contact information in the chat. NMHSD needs this information to send your notice. 2. Watch for your envelope. NMHSD will send your notice in a turquoise envelope with steps on how to renew. 3. Complete your renewal application. When notified, log in at www.yes.state .nm.us/yesnm/home/index and click “Renew My Benefits” to complete the application. This is the fastest way to complete your renewal. For more information about renewing, please visit renew.hsd.nm.gov. Presbyterian Health Plan is making it easier for you to get important information about your health plan. We gave our myPRES website a new design to make it easier for you to customize for your needs. Part of this revamp includes making it easier for you to let us know how you want to get your communications. When you log in to myPRES at www.phs.org/myPRES, you will have access to your account using the drop-down menu in the top right-hand corner. This will bring up your profile, where you can click on “Communication Preferences” to access your options. From this page, you can: ● Sign up to go paperless and get health plan materials via email. ● Select if you would prefer your communications in English or Spanish. As always, you can get documents by mail. There is an option for this on the page as well. If you do not have a myPRES account, you can sign up at www.phs.org/myPRES. As a reminder, you can always access your ID card using myPRES. Update your communication preferences using myPRES
www.phs.org/centennialcare 3 With telehealth visits, you can see and talk to a provider from the comfort of your own home. All you need is a phone, tablet, or computer with internet access. The benefits of telehealth visits There are many advantages to virtual medical visits, such as: ● Reduced exposure to certain diseases ● Connect from your home or office ● Easier to coordinate with children and/or pets Is a telehealth visit right for you? ● Easier access to specialists who live far away from you Of course, telehealth visits aren’t the answer for every medical issue. In many cases it’s best to see a healthcare provider in person, so you can be physically examined and undergo tests. Presbyterian Health Plan gives you telehealth options There are a variety of telehealth options for members. You can choose to use the following: ● Video Visit — for minor ailments ● Urgent care video appointment — for minor illness and injuries ● Primary, specialty, behavioral healthcare video appointment — visit with primary, specialty, or behavioral healthcare providers ● TalkSpace — behavioral health therapists nationwide How to get started Ask your healthcare provider if they offer virtual visits as part of their care. If they do, find out how to schedule a virtual visit for your next appointment. You can also visit the Presbyterian Health Plan’s telehealth webpage at www.phs.org/telehealth. Sources: Centers for Disease Control and Prevention; Telehealth.HHS.gov
4 Take steps to fit in fitness Exercise is one of the most powerful things you can do for your health. Physical activity helps slow some chronic diseases, including arthritis and Type 2 diabetes. It lowers the risk of some types of cancer and can help to improve blood pressure. According to current physical activity guidelines, adults should get 150 to 300 minutes of moderate physical activity or 75 to 150 minutes of vigorous physical activity each week. That’s in addition to two weekly sessions of strength training. It adds up to just two to five hours per week. To achieve this goal, try to stay active daily. The steps below can give you a boost and help you keep up the good work. Find a good fit If you pick workouts you enjoy doing, you’ll be more likely to stick with them. It could be as simple as brisk walking and taking online strength training classes. Or maybe it’s going to group classes for a new experience. Try new ideas until you find something fun. You might even team up with an exercise buddy. Sources: American Council on Exercise; National Institute on Aging; National Institutes of Health Reward yourself The positive feeling you get from exercise is its own reward. You can also give yourself a nice reward when you meet your goals. Time with a friend, new clothes, and other ideas that are not tied to unhealthy foods are a great way to keep you motivated. Set fitness goals Be sure to be specific about goals. Make goals that you can achieve, and track your progress. Write down your goals for the day or week and cross them off your list as you complete them. Commercial gyms are not your only option Commercial gyms have become more popular recently. While gyms can be helpful, there are also many other resources for you to get active and stay active. There are free workouts that you can follow on YouTube. There are also blogs and apps that can give you ideas for workouts based on your fitness level. If you still prefer a gym, look for free drop-ins and free trials before signing up. This can help you see if it is the right fit for you.
www.phs.org/centennialcare 5 Weight loss isn’t all or nothing Are you looking to slim down? If so, here’s some good news: You don’t have to lose a lot of weight to give your health a boost. If you’re overweight, losing even just 5% to 10% of your current weight could improve your health. That’s about 10 to 20 pounds for a 200-pound person. Your blood pressure, cholesterol, and blood sugar levels could start to improve if you shed those pounds. Ready?Think slow and steady Before you get started, it’s a good idea to ask your doctor what a healthy weight is for you. Next, set a small weightloss goal. This can be losing one pound a week. A slow and steady approach is best. Research shows that when people lose weight gradually, the pounds they shed are less likely to come back. Also, don’t think of what you’re doing as “dieting.” Diets often fail. Instead, try to adopt healthy eating and exercise habits that you can sustain over time. Even small changes add up. Here are a few you might try: Take a short walk. Try to get some exercise, like walking, on most days of the week. If time is short, try squeezing in 10 or 15 minutes at a time. Your doctor can help you start an exercise program that’s right for you. Sow the seeds of healthy eating. Start improving your eating habits by including a vegetable or a salad with every dinner. Write down everything you eat for a week. This might reveal times when you’re eating because of boredom or stress. Invite someone to join you in exercising and eating right. Maybe that’s a neighbor, a family member, or a friend. A buddy can help you stay inspired and on track. Source: Centers for Disease Control and Prevention
6 Pregnancy Passport (formerly Baby Benefits) is a free Presbyterian Centennial Care program that gives you rewards for going to your prenatal (before your baby is born) and postpartum (after your baby is born) appointments. With the Pregnancy Passport program, you have access to services to help you with your pregnancy, such as: ● Gift card incentives for going to provider visits ● Care coordination services if you have a high-risk pregnancy ● A 24/7 PresRN phone line for help ● Transportation services to and from your visits ● Help making your appointments When you complete steps in the program, you can earn gift cards. Step 1: E arn a $150 gift card Go to your first prenatal visit. This is a visit within the first 14 weeks of pregnancy, or within 42 days of enrolling in Presbyterian Centennial Care. Step 2: E arn a $75 gift card Go to regular prenatal visits during pregnancy. This means at least 10 prenatal visits. Step 3: E arn a $100 gift card Go to your postpartum visit within seven to 84 days after your baby is born. This visit is for your care. How to earn your reward: ● Go to your visit(s). ● Submit step 1, 2, and 3 certificates online at mypres.phs.org; by mail to Presbyterian Health Plan, P.O. Box 27489, Albuquerque, NM 87125; or by email to performanceimp@phs.org. ● Get your gift card in the mail. PHP Performance Improvement team is here to help. Contact us if you have questions. Phone: (505) 923-5017 or 1-866-634-2617 (TTY: 711) Hours: Monday through Friday, 8 a.m. – 5 p.m. Email: performanceimp@phs.org Pregnancy Passport program
www.phs.org/centennialcare 7 While there are many things that can affect your chance of getting cancer, one of the best choices you can make is getting screenings and tests based on your age and risk. Screenings and tests can find many types of cancers, even in their early stages when treatments may work best, including: Breast cancer: ● Mammograms are the best way to find breast cancer early. For women with no other risk factors, a mammogram should be done every two years between 50 and 74 years old. ● Women with a family history of breast cancer should talk to their provider about having mammograms before 50 years old. Cervical cancer: ● Women 21 years old and older should have a Pap test to check for precancerous or cancerous cells on the cervix. If results are normal, screening every three years is advised. ● Human papillomavirus (HPV) testing is done to detect cell changes that lead to cancer. HPV testing is done every five years if the first test is normal. ● A provider may suggest the Gardasil® vaccine, which protects against the HPV virus and may help prevent cervical cancer. Colorectal cancer: ● All adults 50 to 75 years old should be screened for colorectal cancer. ● Screenings include colonoscopies, stool tests, or flexible sigmoidoscopies. ● If you are an adult with other risk factors, such as a family history of colon cancer or colon polyps, or a history of Crohn’s disease or ulcerative colitis, your provider may advise screening before age 50. Quit for good with a Tobacco Cessation Health Coach Presbyterian Health Plan’s Healthy Solutions Disease Management team offers a Tobacco Cessation Coaching program. The program offers telephone coaching to Centennial Care members to assist them in quitting tobacco products. The Tobacco Cessation Health Coach works with members to help them set a quit date and create a quit plan. They review medications if the member chooses to use them and sends written details to the coaching sessions. The health coach supports members throughout the program. The program follows recommended guidelines from the New Mexico Department of Health Nicotine Use, Prevention and Control Program (NUPAC) and from the Centers for Disease Control and Prevention (CDC). Centennial Care members may self-refer by calling the 24/7 PHP Quit Line at (505) 923-5231 or toll-free 1-866-742-7095 any time of the day. Regular screenings are part of a healthy lifestyle If you have questions about which screenings and tests are right for you, talk to your provider.
8 Well-child visits help address childhood obesity Childhood obesity is prevalent across the country. Obesity can have a negative impact on a child’s overall well-being, so it is vital for parents to know their child’s physical and nutritional needs at every age. One of the best ways to know if a child is meeting physical wellness goals is through well-child visits. Well-child visits are a vital part of a child’s care. They include preventive care that assesses a child’s development. This includes exercise and nutritional needs based on their age. At a well-child visit, a provider will check a child’s age and height to ensure that they are at a good body mass index (BMI). Children, teens, and young adults ages three to 21 years old need one primary care provider visit per year. The wellchild visit guidelines can help prevent obesity in children and promote an active, healthy lifestyle. Exercise Children need plenty of exercise. Aim for 60 minutes a day. To help children get moving, make it a family event. Go on family walks, ride bikes and scooters, and make it fun to be active. Limit screen time, and avoid apps geared for children. Providers can help parents understand their child’s exercise needs based on their age. Nutrition Helping a child get proper nutrition and stay physically active is key in keeping their brain and body healthy. Getting kids to eat vegetables isn’t easy, but parents can help their child understand how vital it is. Providers can give tips about nutrition and healthy eating habits, which include choosing healthier foods.
www.phs.org/centennialcare 9 No one likes having cavities. Cavities can mean tooth pain and potential for tooth decay. Cavities in childhood are one of the more common chronic diseases in children in the United States, according to the Centers for Disease Control and Prevention. Often, untreated cavities lead to pain and can cause infections. They can also lead to difficulties eating, speaking, playing, and learning. Children with poor oral health can often miss school as well. The good news is that cavities can be prevented. There are many options to protect your child’s teeth. An annual dental visit will help you and your child understand the importance of oral health and tooth care. Offer your child healthy food choices. Remind and encourage them to brush their teeth twice a day and to floss before bed. Brush and floss your teeth to show them by example. Call the Presbyterian Customer Service Center using the number on the back of your ID card to find a dentist near you and schedule an appointment today. Source: Centers for Disease Control and Prevention When should I take my child to their first dentist appointment? The American Academy of Pediatric Dentistry recommends that children go to their first dental appointment no later than one year old. This helps set up good dental and oral care habits, and it even gets your child used to going to the dentist. At the first dental appointment, the dentist can discuss: • Oral habits such as finger or thumb sucking or a pacifier • Teething and drooling • Assessment of any first teeth that have erupted from the gums • Diet and oral health — even starting different foods • Habits to avoid, such as a bottle in the bed/crib Dentists can also teach you how to help your infant/toddler care for their teeth and use a toothbrush. As parents, we are our children’s best teachers for healthy choices. Going to the dentist for your own oral care will model what your child can do for their own care as they grow. Help kids prevent cavities with regular dental health visits
10 What is Early and Periodic Screening, Diagnostic, and Treatment for children? Presbyterian Health Plan values the health of all children. To help every child get the care they need, we are part of a program called Early and Periodic Screening, Diagnostic, and Treatment for children (EPSDT). EPSDT includes health checkups for immunizations, preventive care, and screenings to help avoid illness. This program is for all children, adolescents, and young adults under the age of 21 who are enrolled in Medicaid. The program covers preventive, dental, mental, developmental, and other healthcare needs. Parents have access to EPSDT program resources at www.phs.org/preventive. They can find links to: ● What You Need to Know About EPSDT ● Checkups and screenings schedule ● Immunization schedule Vaccines for children Is your child up-to-date on their vaccinations? If you think you have fallen behind on your child’s shots, set up a visit with their provider. Their provider can help you get the vaccinations that are needed. Here is a schedule of vaccines needed by age: Infants and toddlers (birth to two years old) • DTaP (diphtheria, tetanus, and pertussis) • MMR (measles, mumps, and rubella) • Chickenpox • Pneumonia • Hepatitis A and B • Polio • COVID-19 Preschool and schoolaged children (three to 10 years old) • DTaP (diphtheria, tetanus, and pertussis) • MMR (measles, mumps, and rubella) • Chickenpox • Polio • COVID-19 Preteens and teenagers (11 to 18 years old) • HPV • Meningitis • Tdap (tetanus, diphtheria, pertussis) • COVID-19 What does EPSDT mean? Early: Assessing and identifying problems early Periodic: Checking children’s health at periodic, ageappropriate intervals Screening: Providing physical, mental, developmental, dental, hearing, vision, and other screening tests to detect potential problems Diagnostic: Performing diagnostic tests to follow up when a risk is identified Treatment: Controlling, correcting, or ameliorating health problems found
www.phs.org/centennialcare 11 Five healthy food lessons for kids Every parent is a teacher, and sometimes the classroom is in your kitchen. When you help your child make healthy food and drink choices, it helps keep them on track for a healthy future. A nutritious lesson plan Check out the tips below to learn a few food lessons you can share with your kids. 1. Put fruits and veggies in focus. When they want a snack, have fruit or cut-up veggies on hand instead of chips, cookies, or other junk food. 2. Reach for water. Show kids that water is the best choice. It’s a better choice than sports drinks, sodas, or juice. 3. Slow down on sweets. It’s fine to have sugary treats now and then. But try not to do this often. There are better ways to satisfy a sweet tooth, like a delicious fruit smoothie for dessert. 4. Give whole grains a go. Introduce your kids to whole-grain breads, brown rice, and whole-wheat pasta. They have more fiber and nutrients than white bread, rice, or pasta. 5. Think of food as fuel. Help kids understand that nutritious foods give them energy for play, and fun exercise is good for their bodies too. Even parents need teachers. For more tips on your child’s nutrition and fitness needs, ask your provider at your child’s next well-child visit. Sources: Academy of Nutrition and Dietetics; American Academy of Family Physicians; American Academy of Pediatrics; HelpGuide Try this refreshing mango shake Try this easy and fun mango shake with your kids the next time you want a refreshing drink. Makes 4 servings. Ingredients 2 cups 1% milk 4 tablespoons frozen mango juice (or 1 fresh, pitted mango) 1 small banana 2 ice cubes Directions ● Put all ingredients into a blender. ● Blend until foamy. Serve right away. Other options: orange juice, papaya, or strawberries. Nutrition facts Serving size: ¾ cup. Amount per serving: 106 calories, 2g total fat, (1g saturated fat), 29g carbohydrates, 6g protein, 5g dietary fiber, 63mg sodium. Source: National Heart, Lung, and Blood Institute
Yourstory Your Story is published for members of Presbyterian Health Plan, Inc., and Presbyterian Insurance Company, Inc. P.O. Box 27489 Albuquerque, NM 87125-7489 www.phs.org Managing editor: fluentqc@phs.org Information in Your Story comes from a wide range of medical experts. Models may be used in photos and illustrations. If you have any concerns or questions about specific content that may affect your health, please contact your healthcare provider. Such services are funded in part with the State of New Mexico. Presbyterian complies with applicable federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex. ATENCIÓN: Si habla español, tiene a su disposición servicios gratuitos de asistencia lingüística. Llame al (505) 923-5420, 1-855-592-7737 (TTY: 711). Díí baa akó nínízin: Díí saad bee yáníłti’go Diné Bizaad, saad bee áká’ánída’áwo’d66’, t’áá jiik’eh, éí ná hól=, koj8’ hódíílnih (505) 923-5420, 1-855-592-7737 (TTY: 711). Like us on Facebook Facebook.com/PresHealth 2023 © Coffey Communications, Inc. All rights reserved. MPC012302 Centennial Care #6005 Communication is important to you and to us. That’s why we offer interpretation services if you need them. We want to make sure you have the information in the language or format you use so you can take charge of your own healthcare. We have bilingual staff and certified interpretation services if you want to use these. These services are available to help you talk with providers, nurses, and caregivers; learn about your health plan; and much more. Our translation and interpreter services include: ● Language interpretation ● Written materials translation ● Telephonic interpreters ● In-person interpreters ● American Sign Language interpreters ● Video remote interpreters It’s easy to request these services. Call the Presbyterian Customer Service Center at the number on your member ID card. Keep these numbers handy The Presbyterian Customer Service Center (PCSC) is available for members Monday through Friday, 8 a.m. to 6 p.m. Members can reach the PCSC at the following numbers: (505) 923-5200 or 1-888-977-2333, TTY: 711 Navajo/Diné members: (505) 923-5157 or 1-888-806-8793, TTY: 711 Other important numbers PresRN: (505) 923-5677 or 1-888-730-2300, TTY: 711 Routine transportation (for nonemergency medical transportation): 1-855-774-7737 New Mexico Crisis and Access Line (for a behavioral health crisis): 1-855-662-7474 (1-855-NMCRISIS) Presbyterian Health Plan Centennial Care ombudsman: Phone: (505) 923-5780 Email: ombudsman@phs.org Presbyterian Health Plan’s translation and interpretation services
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