Presbyterian | Spring 2019 | Your Story

www.phs.org/centennialcare 3 Presbyterian has a care coordination program for members. The program helps members who have special healthcare needs and complex health problems. Care coordinators work with you to create a plan to help you get the care you need. Care coordination can: ● ● Help you get healthcare services you need ● ● Help you with long-term illnesses and injuries ● ● Help you communicate with your healthcare team Using Presbyterian Video Visits for common illnesses and injuries It’s awful to wake up in the morning with a sore throat, hacking cough, or achy joints. The only thing worse is driving to an urgent care or emergency room when all you want to do is stay at home. There’s a better choice! Presbyterian offers a Video Visit benefit for many common illnesses and injuries, available 24/7 to treat you and even call in a prescription if needed. You can visit with a medical provider from the comfort of your home, knowing that you’re getting care from a highly qualified clinician. What does a Video Visit treat? A Video Visit is an ideal option for minor and acute conditions, including these and many more: ● ● Sore throat ● ● Coughs, colds, and flu ● ● Sinus infections ● ● Pink eye ● ● Skin infections ● ● Bug bites and stings ● ● Strains and sprains ● ● Minor cuts and burns Howdoes it work? With our Video Visit benefit, you can get medical care any time, from any location, and on any device with internet access. Using two- way video, you are connected with a provider, who will evaluate your health concern and provide a personalized treatment plan. When necessary, providers will e-prescribe medication to your pharmacy of choice. The entire visit takes about 30 minutes or less—and it’s all done from your home (or bed). Howdo I request a visit? All you need is a smartphone, computer or tablet to log in to your myPRES account. First, make sure you have a myPRES account ( www.phs.org/myPRES ) and log in. From there it’s easy: 1. Click the “Video Visits” button. 2. Read the requirements listed on the page. If you agree, click the “Continue” button. 3. Fill out a brief medical history form if you haven’t already done so. To fill out the form, click the “Medical History” button. 4. Click “Request an Exam” to open the intake form. 5. Fill out the intake form. Here, you will provide quick details about your health concern and request your visit. Within minutes, you will receive a phone call from a care coordinator for a quick review of your symptoms and to make sure your video connection is ready to go. That’s it! You are now on your way to feeling better sooner. ● ● Make sure you have what you need when you leave the hospital ● ● Help you and your caregiver(s) understand medications, diets, and other care needs ● ● Work with you if you have mental or emotional needs, or drug or alcohol problems ● ● Help you with special needs, such as a transplant, high-risk pregnancy, premature baby, or if you need special services or equipment ● ● Help you manage your diabetes, chronic obstructive pulmonary disease (COPD), heart disease, or heart failure. For more details or for help with these services, please call our Presbyterian Customer Service Center at the number on the back of your ID card. Presbyterian’s care coordination services