Presbyterian | Spring 2021 | Your Story

You have a team behind you! The Native American team is here to help you: ● Answer benefit questions ● Find the resources you might need ● Teach you about the services you can access through Presbyterian Centennial Care ● Enroll those who might want to join Presbyterian Centennial Care ● Teach you about providers available in New Mexico ● Assist you with applying for the Traditional Medicine value-added service ● And much more Contact us Scott Atole, Interim Director, Native American Affairs Email: satole@phs.org Phone: (505) 228-1191 Loren Allison, Relationship Executive, Provider Network Management Email: lallison3@phs.org Phone: (505) 923-8289 Mellisa Logg, Supervisor of Education & Outreach, Government Programs Email: mlogg@phs.org Office phone: (505) 923-5377 Mobile phone: (505) 589-8019 Jennifer Sandoval, Tribal Liaison (Albuquerque area), Government Programs Email: jsandoval8@phs.org Office phone: (505) 923-8487 Mobile phone: (505) 415-2989 Charlotte Jameson, Tribal Liaison (Albuquerque area), Government Programs Email: cjameson@phs.org Mobile phone: (505) 554-8935 Christopher Billie, Tribal Liaison (McKinley County), Government Programs Email: cbillie@phs.org Mobile phone: (505) 803-2633 Susie Benally, Tribal Liaison (San Juan and Rio Arriba counties), Government Programs Email: sbenally2@phs.or g Mobile phone: (505) 427-4781 We’re here for you In addition to your Native American team, you also have our Presbyterian Customer Service Center (PCSC). We know that you need information about healthcare that is customized; that is why we are here for you! The PCSC staff is located in New Mexico and can answer any of your questions in English, Spanish, Navajo/Diné, and other languages. They can help you: • Find you community resources that are available to you • Connect you with a care coordinator • Get transportation (we have Native American transportation providers who know our community and can give you rides to your medical and mental health appointments to and from tribal areas) • Understand what your benefits are • Translation or interpreter services You can reach our PCSC Monday through Friday, 8 a.m. to 6 p.m. Mountain Time, at: • (505) 923-5200 or 1-888-977-2333 (toll-free); TTY users: 711 • Navajo/Diné members: (505) 923-5157 or 1-888-806-8793 (toll-free) • Email: info@phs.org For additional resources, you can go to Share New Mexico . Find resources by location or topic (food, clothing, shelter). Learn more about Share New Mexico by visiting www.sharenm.org . Your Story is published for members of Presbyterian Health Plan, Inc., and Presbyterian Insurance Company, Inc. Information in Your Story comes from a wide range of medical experts. Models may be used in photos and illustrations. If you have any concerns or questions about specific content that may affect your health, please contact your healthcare provider. Your story P.O. Box 27489 Albuquerque, NM 87125-7489 www.phs.org Managing editor: fluentqc@phs.org Like us on Facebook Facebook.com/PresHealth Such services are funded in part with the State of New Mexico. 2021 © Coffey Communications, Inc. All rights reserved. SPRING 2021 for Native Americans MPC012109 Centennial Care #4014 Care coordination and coaching Support from staff who help coordinate your care and help make health outcomes better ● (505) 923-8858 or 1-866-672-1242 PresRN 24/7 Nurse advice line ● Centennial Care: (505) 923‑5677 or 1-888-730-2300 Presbyterian Customer Service Center (PCSC) Call PCSC for questions about your health plan, help with choosing a provider, or to make an appointment at (505) 923-5200 or 1-888-977-2333 . Presbyterian member resources Health education tools Online tools are available in the member portal at mypres.phs.org/Pages/default.aspx .