Presbyterian | Fall 2018 | Your Story

www.phs.org/centennialcare 9 Here at Presbyterian, we want to give you an exceptional experience. If you’re not happy with your experience with us, we want to know. We have steps to review and resolve your concerns as quickly as possible. ● ● The first thing you should do if you have a concern is to call the Presbyterian Customer Service Center at the numbers listed on your member ID card. ● ● If customer service cannot resolve your situation, you can ask to speak to a Presbyterian Grievance Coordinator. You may also write to the Grievance Coordinator at: Presbyterian Centennial Care Grievance Coordinator 9521 San Mateo Blvd. NE Albuquerque, NM 87113 Some problems call for formal attention. In those cases, you have a right to file a grievance or complaint. You may also ask the Presbyterian Grievance Coordinator for written details about our grievance procedures. CELIAC DISEASE How to go gluten-free Listening and responding Your member handbook also describes the steps for filing grievances and appeals. What is gluten? Gluten is a protein found in breads, pastas, baked goods, and other products that have wheat, barley, or rye. People who have celiac disease need to stay away from gluten. Gluten-free diets are popular. For some people, gluten-free may be a diet trend. But for those with celiac disease, it’s a must. That’s because eating gluten causes their body’s immune system to attack the small intestine. Unlike gluten sensitivity, celiac disease can harm the intestine. Celiac disease may also cause a wide range of digestive and other problems, from stomach pain to feeling tired, joint pain to mood changes, weight loss and slowed growth (in children) to an itchy, blistery rash. Nomore gluten If you think you have celiac disease, tell your provider. Tests can show if you have it. You can treat it by staying away from gluten. This can mean you may need to: ● ● Work with a food expert to learn how to read food labels and plan healthy meals without gluten. ● ● Read menus and ask questions at restaurants to skip dishes with gluten when eating out. ● ● Avoid nonfood products that have gluten. These can be certain drugs or beauty products like lipsticks and lip balms, skin and hair products, and some toothpastes. Sources: Celiac Disease Foundation; National Institutes of Health