www.phs.org/centennialcare 5 With prices going up for many basic needs, it can be tough for New Mexico families to get the care they need. This can be healthcare for expecting parents, children, and people with special needs. To help families get the care they need, New Mexico started the Centennial Home Visiting (CHV) program in 2020. The program offers services in a home setting to babies, toddlers, children with special healthcare needs, and the parent(s)/ primary caregiver(s). The CHV program is cost-effective and can help moms and babies be healthier and feel safe. Families in the program take steps to better care for themselves. The goal of the program is to: • Help pregnant moms and new parents • Promote infant and child health • Help children with their education and school readiness • Help prevent family trauma Keep these numbers handy The Presbyterian Customer Service Center (PCSC) is available for members Monday through Friday, 8 a.m. to 6 p.m. Members can reach the PCSC at the following numbers: (505) 923-5200 or 1-888-977-2333, TTY: 711 Navajo/Diné members: (505) 923-5157 or 1-888-806-8793, TTY: 711 Other important numbers PresRN: (505) 923-5677 or 1-888-730-2300, TTY: 711 Routine transportation (for nonemergency medical transportation): 1-855-774-7737 New Mexico Crisis and Access Line (for a behavioral health crisis): 1-855-662-7474 (1-855-NMCRISIS) Presbyterian Centennial Care Ombudsman: Phone: (505) 923-5780 Email: ombudsman@phs.org Centennial Home Visiting program: Supporting New Mexico families How to enroll The CHV program is provided at no cost to members. If you would like more details or want to take part in the program, please email chvmailbox@phs.org. Be sure to ask if the program is in your area.
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