8 Making a reservation When you make an appointment, it is best to arrange your transportation needs at the same time. Please give Secure Transportation at least a two-day notice before your appointment. You can also download the Secure Transportation app to make reservations. This will make it easier to change and cancel rides. If you need to cancel a ride, please do so at least four hours before the appointment. To download the app, please visit your app store and choose the Itineris Passenger app. For questions, please call Secure Transportation at 1-877-566-9144. Did you know that your benefits cover more than one way to get you to your medical appointments? When you set up an appointment, it is also vital to plan a way to get there. If you need help getting to your appointment, think about using your benefits with Secure Transportation. Secure Transportation offers many ways for you to get to the doctor’s office. These include: • Getting a ride from Secure Transportation • Getting a ride from a friend or neighbor • Getting a daily, weekly, or monthly bus pass When you get a ride from a friend or neighbor, they can be reimbursed for it. Ask a Secure Transportation agent about Member Mileage Reimbursement, and they can ensure that you get a check to reimburse your friend or neighbor. If you are interested in a bus pass, talk to a Secure Transportation agent about the options for public transportation. Your non-emergency transportation benefits
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