Yourstory Fall 2022 INSIDE Traditional Medicine benefit 2 New crisis support line: 988 3 Centennial Care for Native Americans: 1-888-977-2333 Presbyterian Health Plan, Inc. P.O. Box 27489 Albuquerque, NM 87125-7489 www.phs.org Important plan information Standard U.S. Postage PAID Presbyterian Health Plan NACC for Native American communities Native American Consumer Advisory Board Presbyterian Native American Affairs hosts Native American Consumer Advisory Board (NACAB) meetings to help us better serve Native American members and communities. While these are NOT formal board meetings, they are excellent opportunities for our members to learn about services and benefits available as Native American Centennial Care members. These meetings rotate around Native American communities throughout the state, allowing for different members to attend each quarterly meeting. These meetings also allow attendees to provide feedback, ask specific questions, and have direct communication with various health plan departments and Native American Affairs. Native American Consumer Advisory Board meetings will be hosted virtually using call-in or online services until further notice. If you are interested in participating in the NACAB or for more information, please call Native American Affairs at (505) 228-1191.
We know that traditional customs are an important part of health and wellness for Native American people. We seek to honor and support your culture with the Traditional Medicine valueadded service. This value-added service can help you with $300 per calendar year — Jan. 1 to Dec. 31 — to cover costs for Native American traditional or ceremonial services. This service is only available to Native American Centennial Care members and is to be used for traditional medicine or ceremonial purposes only. Your Native American status must be shown on your PresID membership card. If your membership card does not show Centennial Care Native American, please contact your local Income Support Division (ISD) office to make the needed changes. The Traditional Medicine Value-Added Service Application form was updated and is now easier to fill out. The new form is available online or by calling customer service. New forms have a new fax number: (505) 355-7150. Please note that older forms will no longer be accepted. The form must be filled out completely, including signature, current address, date, and your Presbyterian member ID number. Incomplete forms will not be processed. Completed application forms can be faxed to the new fax number, (505) 355-7150, or you can mail it to us at: Presbyterian Centennial Care Attn: Claims P.O. Box 27489 Albuquerque, NM 87125-7489 It takes five to six weeks to process forms. To check the status or to request a new form, please contact the Presbyterian Customer Service Center at (505) 923-5200. Online application available now! Native American Centennial Care members can also submit the Traditional Medicine Value-Added Service Application form online. The link to the form can be found on the Centennial Care for Native Americans page on phs.org or at https://onbaseext. phs.org/AppNet/UnityForm. aspx?key=UFKey. Forms submitted online may be processed sooner. Members will reach the image to the right when they successfully submit their application online. Traditional Medicine: A value-added service available for you!
The New Mexico Human Services Department’s (HSD) Behavioral Health Services Division (BHSD) has worked to ensure that Native Americans in New Mexico are aware that the three-digit 988 crisis support line will be available to them. Outreach efforts have been made to the state’s respective Tribes, Pueblos, and three Nations. The 988 crisis support line is a new, free, and easy-to-remember helpline for emotional, mental, or substance use crises. The crisis support line is for people in distress to have someone to call, someone to come, and somewhere to go. New Mexicans can use 988 by calling, texting, or chatting as of July 16, 2022. New Mexico is home to 23 Tribes, Nations, and Pueblos that include 19 Pueblos, the Navajo Nation, Mescalero Apache Nation, Jicarilla Apache Nation, and Fort Sill Apache Tribe. Additionally, Albuquerque, Santa Fe, Gallup, Grants, Farmington, Las Cruces, and other New Mexico towns and cities are home to many tribal relatives that are representative of New Mexico tribes and tribes throughout the country. Overall, the Native American population for the state is nearly 11%. Therefore, the HSD considers it very important to reach out to New Mexico’s Native American population for the 988 crisis support line efforts. Outreach to tribal leaders, tribal service providers, and tribal consumers has been conducted statewide. The 988 outreach effort includes working with New Mexico Navajo Chapters and service providers to distribute postcards, flyers, and yard signs. Efforts have been made in person and in virtual meetings by staffing tables at community events and reaching out to tribal youth programs, programs serving the LGBTQIA+ community, and cities with large tribal populations. Billboards and radio ads, as well as a strong social media presence, are also part of the outreach efforts. All 988 calls, texts, and chats are answered by trained behavioral health professionals who know community mental health and substance use resources. They will listen, offer support, and work with the person to develop a plan for safety and recovery. People will be able to call, text, or chat 988, the 24/7 crisis support line for help. 988 will improve access for all New Mexicans who may be in emotional, mental health, or substance use distress and provide easier access to local mental and behavioral health resources and services, which are different from 911. People who call 988 are given three options: ● Choose option 1 to connect with the veterans’ crisis line. ● Choose option 2 to connect with the Spanish subnetwork. ● Choose option 3 to remain on the line and be connected to a local crisis center. The crisis support line will be connected to crisis centers equipped to respond to text messages for those who choose to text the word “TALK” to 988 instead of calling. Chat will also be available through the Lifeline’s website: www.988lifeline.org/chat. Please call, text, or message 988 if you are: ● Feeling sad, confused or angry • Worried about your safety or someone you know • Worried about alcohol or drug misuse • Need information or referrals for local community services • Just need someone to talk to New 988 crisis support line Human Services Department reaches out to tribal communities Formore information, visit www.988nm.org and follow 988 NMCrisis Support on Facebook and on Instagram @988nmcrisissupport. 988
Your Story is published for members of Presbyterian Health Plan, Inc., and Presbyterian Insurance Company, Inc. Information in Your Story comes from a wide range of medical experts. Models may be used in photos and illustrations. If you have any concerns or questions about specific content that may affect your health, please contact your healthcare provider. Such services are funded in part with the State of New Mexico. YourstoryP.O. Box 27489 Albuquerque, NM 87125-7489 www.phs.org Managing editor: fluentqc@phs.org 2022 © Coffey Communications, Inc. All rights reserved. FALL 2022 for Native Americans MPC082211 Centennial Care #5086 Like us on Facebook Facebook.com/PresHealth You have a team behind you The Native American team is here to help you: • Answer benefit questions • Find the resources you might need • Teach you about the services you can access through Presbyterian Centennial Care • Enroll those who might want to join Presbyterian Centennial Care • Teach you about providers available in New Mexico • Assist you with applying for the Traditional Medicine Value-Added Service • And much more Contact us: Scott Atole, Director, Native American Affairs Email: satole@phs.org Phone: (505) 228-1191 Loren Allison, Relationship Executive, Provider Network Operations Email: lallison3@phs.org Phone: (505) 923-8289 Mellisa Logg, Supervisor of Education & Outreach, Government Programs Email: mlogg@phs.org Office phone: (505) 923-5377 Mobile phone: (505) 589-8019 Jennifer Sandoval, Tribal Liaison (Albuquerque area), Government Programs Email: jsandoval8@phs.org Office phone: (505) 923-8487 Mobile phone: (505) 415-2989 Charlotte Jameson, Tribal Liaison (Albuquerque area), Government Programs Email: cjameson@phs.org Mobile phone: (505) 554-8935 We’re here for you In addition to your Native American team, you also have our Presbyterian Customer Service Center (PCSC). We know that you need information about healthcare that is just for you. That is why we are here. The PCSC staff is located in New Mexico and can answer any of your questions in English, Spanish, Navajo/Diné, and other languages. They can help you: ● Find community resources ● Connect with a care coordinator ● Get transportation. We have Native American transportation providers who know our community and can give you rides to your medical and mental health appointments to and from Tribal areas ● Understand your benefits ● Find translation or interpreter services You can reach our PCSC Monday through Friday, 8 a.m. to 6 p.m. Mountain Standard Time at: (505) 923-5200 or 1-888-977-2333 (toll-free) TTY users: 711 Navajo/Diné members: (505) 923-5157 or 1-888-806-8793 (toll-free) Email: info@phs.org For additional resources, you can go to: Share New Mexico, New Mexico’s largest resource directory. Find resources by location or topic (food, clothing, shelter, etc.). Learn more about Share NewMexico by going to www.sharenm.org.
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