Presbyterian | Fall 2019 | Your Story

2 Centennial Care The Presbyterian Customer Service Center (PCSC) is available for members Monday through Friday, 8 a.m. to 6 p.m. Members can reach PCSC at the following numbers: (505) 923-5200 or 1-888-977‑2333 (toll-free), TTY: 711 Navajo/Diné members: (505) 923-5157 or 1-888-806-8793 , TTY: 711 Other important numbers: PresRN: (505) 923-5677 or 1-888-730-2300 , TTY: 711 Routine Transportation (for non-emergency medical transportation): 1-855-774-7737 New Mexico Crisis and Access Line (for a behavioral health crisis): 1-855-662-7474 (1-855-NMCRISIS) Keep these numbers handy Presbyterian’s Translation and Interpretation Services Communication is important to you and to us. That’s why we offer translation services if you need them. We want to make sure you have the information in the language or format you use so you can take charge of your own healthcare. We have bilingual staff and certified translator services if you want to use these services. These services are available to help you talk with providers, nurses, caregivers; learn about your health plan; and much more. Our translation and interpreter services include: ● ● Language translation ● ● Written materials translation ● ● Telephonic interpreters ● ● In-person interpreters ● ● American Sign Language interpreters ● ● Video remote interpreters It’s easy to request these services. All you need to do is ask for these services at any one of Presbyterian’s clinics or hospitals. You can also call the Presbyterian Customer Service Center at the number on your member ID card. Centers for Disease Control and Prevention (CDC) recommends that everyone six months of age and older get the flu vaccine every year, with rare exceptions. You should talk to your healthcare provider before getting a flu vaccination if you have a severe allergy to the influenza vaccine or any of its ingredients, had a severe reaction to an influenza vaccine in the past, have been diagnosed with Guillain- Barré syndrome, or have been feeling ill. Some minor side effects from getting the flu shot include soreness or redness of the skin where the shot was given, a low-grade fever, and body aches. Formulary You can learn more about the flu or flu vaccines at www. cdc.gov/flu and by talking to your healthcare provider. Check your Formulary for a complete list of flu vaccines covered by your pharmacy benefit at www.phs.org/ providers/formularies . You can also call the Presbyterian Customer Service Center. We are here to help. Presbyterian began covering flu vaccines for the 2019–2020 flu season on Sept. 1, 2019. Who should get the flu shot? ● ● Everyone six months and older should get a flu shot every year. A new vaccine is made each year to protect against the latest flu viruses. ● ● Women who are pregnant (to protect themselves and their unborn baby). ● ● Very young children (older than six months). ● ● Adults 65 years of age and older. ● ● People with certain chronic (long-term) medical conditions like asthma, diabetes, and heart disease. ● ● Caregivers and family members of any of the people listed above. ● ● Healthcare workers. Source: Centers for Disease Control and Prevention —Continued from front page